FAQs

A primary care clinic is your first stop for general healthcare needs. It provides comprehensive and ongoing care for a wide range of health issues, including preventive care, chronic disease management, and treatment for common illnesses and injuries.

We offer a variety of services, including:

• Routine check-ups and physicals
• Immunizations and vaccinations
• Management of chronic conditions (e.g., diabetes, hypertension)
• Acute illness treatment (e.g., colds, flu, infections)
• Health screenings (e.g., blood pressure, cholesterol)
• Women’s health and men’s health
• Pediatric care above 10 years old
• Referrals to specialists when needed

Appointments are recommended to minimize wait times, but we do accept walk-ins based on availability. For urgent issues, we’ll do our best to accommodate you the same day.

We accept most major insurance plans. Please visit our insurance page or call our office for a full list. If you are uninsured, we offer self-pay options and payment plans.

You can request a refill by:

• Calling our office
• Using our patient portal (if available)
• Having your pharmacy send us a refill request

 Please allow 24 – 48 hours for processing.

Please bring:

• A valid photo ID
• Insurance card (if applicable)
• List of current medications
• Medical history or previous records (if available)
• Completed forms (if sent ahead)

Yes, we offer telehealth visits for certain conditions. Call our office to find out if your visit can be conducted virtually.

If your condition requires specialized care, we will refer you to a trusted specialist in our network and coordinate your care accordingly.

Even if you’re feeling well, we recommend an annual check-up to help catch potential issues early and keep your health on track.

We provide care for anyone ages 10 and up. Please Contact Us if you have questions about specific age groups.

If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room. Our clinic is not equipped to handle life-threatening conditions.

Yes, we offer same-day appointments for urgent medical needs based on availability. We recommend calling early in the day to improve your chances of getting a same-day slot.

If you are unable to attend your appointment, we ask that you notify us at least 24 hours in advance. Missed appointments without notice may result in a fee.

You can access your medical records through our secure Patient Portal. You can also request a printed copy by contacting our front desk.

Yes. Our providers can help with initial assessments, prescribe medications if needed, and refer you to a mental health specialist for ongoing care.

Yes, we offer in-house lab services for common tests. For more specialized testing, we may refer you to a partnered laboratory.

Simply contact your previous provider and request a release of medical records to our clinic. We can also help you initiate this process.

Yes, we emphasize preventive care through annual wellness exams, cancer screenings, lifestyle counseling, and immunizations to help you stay healthy.

For non-emergency concerns after hours, you can leave a voicemail or send a message through our Patient Portal. For emergencies, please go to the nearest ER or call 911.

Yes, we are currently accepting new patients. You can call our office or use our online scheduling system to book your first visit.

Yes, we provide interpretation services for non-English speaking patients. Please let us know in advance if you require a language interpreter.

Our self-pay rates vary based on the type of visit. Please contact our billing department for a detailed fee schedule or to learn about available discounts.

Yes, we provide inclusive and respectful care for all patients, including those who identify as LGBTQ+. We’re here to support your health and well-being.

Yes, most test results are available through our secure patient portal. If needed, a provider will follow up with you to discuss your results.

Our clinic is open Monday, Tuesday and Thursday from 8:00AM until 6:00PM, Friday from 8:00AM until 1:00PM and the third Saturday of every month from 10:00AM until 2:00PM. Extended or weekend hours may be available for certain services.

Yes, we offer a range of women’s health services, including Pap smears, breast exams, contraceptive counseling, and menopause management.

We do our best to schedule you with your preferred provider for continuity of care. However, in urgent situations, you may be seen by another qualified provider.

Yes, we offer physicals for work, school, sports, and annual wellness exams. Let us know your specific needs when scheduling.

We accept cash, credit/debit cards, and most major insurance plans. Payment is due at the time of service unless prior arrangements have been made.

You can update your information by calling the clinic, informing the front desk during your visit, or updating it through our Patient Portal.

Yes, you are welcome to bring a family member, caregiver, or support person with you, unless clinic or public health policies (e.g., COVID-19) require otherwise.

Yes, we offer routine adult and pediatric vaccinations, including flu shots, tetanus boosters, and COVID-19 vaccines. Ask about what you might need at your next visit.

Your feedback is important to us! You can fill out a feedback form in the clinic, submit feedback through our Website or Portal, or speak directly with clinic management.

Yes, we provide ongoing care and support for chronic conditions such as diabetes, high blood pressure, asthma, heart disease, and more. Our goal is to help you manage your condition and maintain a good quality of life.

Absolutely. We offer counseling and resources for smoking cessation, weight management, exercise, nutrition, and other healthy lifestyle changes.

Yes, we care for children from ages 10 and up. This includes well-child visits, immunizations, sick visits, and developmental screenings.

Please bring the form to your appointment or drop it off at the clinic. Allow 3 – 5 business days for completion. Some forms may require a visit or fee.

We prefer to deliver lab results through our secure patient portal or in person. If needed, our staff can review results with you over the phone, especially if follow-up care is required.

Primary care is for ongoing, preventive, and chronic care, while urgent care handles minor
emergencies and immediate medical needs. If you’re unsure, call us we can often see you
same day.

Yes, our clinic is fully ADA-compliant and accessible. If you have specific needs, please let us know ahead of time so we can assist.

You can request a transfer of your medical records to your new provider by signing a medical release form. We’ll ensure a smooth transition.

You can call our office to leave a message for your provider or nurse. We aim to return calls within 24 business hours.

Please call us if you’re running late. We allow a short grace period, but after that, you may be asked to reschedule to avoid impacting other patients.

Yes, we offer free on-site parking for patients. Accessible parking spaces are also available near the clinic entrance.